Organizational Culture change management

Leading regional bank developed a business case to build the region’s first Outsourcing and Transformation company, with a new name, brand, mission, vision and values
In order to fulfil the bank’s strategic objectives to reduce cost, increase quality and creating a market maker in the Outsourcing space the objective was to create a unique culture that supported the business model and strategy
Subsidiary had rapid growth plans, with a planned target headcount of 3,000 FTE to be absorbed from the parent company and another 6,000 to come from clients other than the parent company

As the subsidiary grew from 20 to 3,00 FTE in the first two years, it absorbed staff with an existing and pervasive traditional banking culture from the parent company
Each new unit brought into the organization had its own specific subculture
To ensure talent mobility across the Banking Group, there was a requirement for cultures to remain somewhat connected
Many of the employees being moved to the subsidiary did perceived the move as a downgrade in brand

Culture Assessment & Value Alignment: conducted multiple Employee and Stakeholder Focus Groups including over 100 hours of Leadership workshops
Culture Statement Design: developed a culture statement that articulates the go forward BU culture and the key behaviors that demonstrate this culture
Action Plan Development: developed a culture action plan with specific steps leadership will take to demonstrate key behaviors that best reflect the go forward BU culture.
Implementation: execute against action plan

Development of Mission, Vision, Values and Signature Behaviors
Designed a unique culture and operating model to run a high performing Outsourcing and Transformation business in the Middle East
Designed and delivered a comprehensive change program to support rapid growth from 20 FTE to 3,000+ FTE over an 24 -month period that was documented in a Harvard Business School Case Study
Designed and delivered a full fit out, exterior/interior design and branding (in full support of the target culture) of an award-winning Head Office building against a USD 14M budget

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